We at Little Monograms have tried to make it as easy as possible for you to do business with us. You can either order direct online through this website, email us, call us, or print an order form and mail it directly to us. We also are happy to answer any questions that you might have about our products or the ordering process. For your convenience, we accept VISA, Mastercard, American Express, money order or personal check. If you order online, we use the shopping basket system and we can process your order right away. If you order with a personal check, the entire process will take approximately 1 week longer as we will need your check to clear before we ship your merchandise. Please submit your check along with a printed copy of your shopping basket page and complete the billing and shipping information page. Our address for money order and personal check orders is. Little Monograms 804 River Forest Drive Maineville, OH 45039 We are confident that you will be 100% satisfied with your purchase. We are happy to accomodate special requests if you would like us to create something for you. Because all of our items are customized, we do not accept returns unless your items are damaged from shipping. Please contact us at littlemonograms@cinci.rr.com or (513) 520-6725 if you have any additional questions. Thank you for choosing Little Monograms.